Shipping policy


At Deluxe Home Haven, we ensure a seamless shipping experience for our customers. Below are our key shipping guidelines:

1. Seller Responsibilities

  • We manage shipping directly to ensure efficiency and transparency.

  • Accurate buyer shipping information is essential; delays caused by incorrect details provided by the buyer are their responsibility.

2. Shipping Methods

  • We use reliable carriers and provide tracking where applicable.

  • Domestic shipping is available across Kenya. International shipping availability will be clearly specified where applicable.

3. Costs and Packaging

  • All shipping fees, including applicable taxes or customs duties, will be clearly displayed at checkout.

  • We ensure secure packaging to protect products from transit damage. Fragile and sensitive items are carefully labeled and packaged.

4. Delivery and Tracking

  • We adhere to specified delivery timelines and will promptly communicate any delays.

  • Tracking details or regular updates will be provided to customers where applicable.

5. Disputes and Claims

  • If items are lost, damaged, or undelivered, we will work directly with the customer to resolve the issue.

  • For high-value shipments, we may recommend insurance for added security.

6. Prohibited Items

  • We comply with all regulations for restricted items (e.g., hazardous materials or illegal goods).

  • Violations of shipping rules may lead to order cancellations or penalties.

Policy Updates:
Deluxe Home Haven may amend this policy at any time, with notifications provided for significant changes.

Contact Us:
Business Name: Deluxe Home Haven
Website: https://deluxehomehaven.co.ke/
Location: Nairobi Central, Nairobi town
Phone: +254 768 744131
Email: deluxehomehaven@gmail.com

Thank you for choosing Deluxe Home Haven.